Policies

Payment processor (Billplz)

Payments on this Site are processed through Billplz. When you proceed to pay, you may be redirected to Billplz’s payment flow to complete your transaction securely.

Billplz is provided by Billplz Sdn Bhd (Registration No.: 201201039375 (1023853-P)).

We do not store your online banking credentials or full card details on our servers. Payment details are handled by the payment provider and/or its banking partners.

Accepted payment methods

• Online banking (e.g., FPX) and any other payment methods made available by Billplz at checkout (availability may vary by bank, device, and browser).
• We do not accept cash on delivery unless explicitly stated at checkout.

Currency & pricing

• All prices displayed on the Site are shown at checkout before you confirm payment.
• Your bank/card issuer may apply foreign exchange rates, conversion fees, or other charges. These fees are not controlled by Salaam Cola Malaysia.

Payment confirmation

Once Billplz confirms a successful payment, you should receive an order confirmation (on-screen and/or via email). Please keep any Billplz reference (e.g., Bill ID/receipt) for faster support.

If you do not receive confirmation but your bank shows a successful payment, contact us with your order details and the Billplz reference so we can trace the transaction.

Failed or reversed payments

• If a payment fails or is reversed, the order may not be created or may be cancelled.
• If you see a “pending” or “authorization” hold, it may drop off automatically depending on your bank (often within a few business days).
• If you accidentally pay twice for the same order, contact us with both Billplz references so we can verify and assist.

Fraud prevention

To protect customers and reduce fraud, we may perform checks on orders. We may request additional verification or cancel/refund an order if we reasonably suspect unauthorized or fraudulent activity.

Refunds

Approved refunds are returned to the original payment method whenever possible. Timing depends on your bank/payment provider (commonly 5–14 business days after we confirm the refund).

If a dispute/chargeback is raised, we may request additional information to validate the transaction and delivery outcome. Please contact us first so we can resolve the issue quickly.

If you are unable to resolve a payment-related issue with us, you may also contact Billplz at team@billplz.com and include your Billplz reference and order details.

Eligibility

• For consumable goods (beverages), returns are generally accepted only for items that are damaged, defective, incorrect, or missing on arrival.
• For non-consumable items (e.g., merchandise), items must be unused, in original packaging, and in resalable condition (unless they arrived damaged/defective).

Timeframe to report an issue

• Please report damaged, defective, incorrect, or missing items within 48 hours of delivery (or the first reasonable opportunity).
• For merchandise returns (where applicable), request within 7 days of delivery unless stated otherwise at checkout.

How to request a return/refund

1. Contact us via the Contact page with your order number.
2. Provide photos/videos of the issue (outer box, inner packaging, and affected items) and a short description.
3. We will review and respond with the next step: replacement shipment, partial refund, full refund, or additional information.

Damaged or defective items

If your order arrives damaged or defective, we may offer a replacement (where stock is available) or a refund. We may request evidence and/or return of affected items depending on the situation.

Incorrect or missing items

If an item is missing or you receive the wrong item, we’ll arrange a replacement shipment, store credit, or refund depending on availability and your preference.

Non-returnable items

• Opened consumable goods (unless defective/damaged on arrival).
• Items damaged due to misuse, improper storage, or normal wear and tear.
• Gift cards and digital items (if offered).

Refund method & timing

If approved, refunds are processed back to the original payment method whenever possible. Your bank/payment provider may take several business days to post the refund (commonly 5–14 business days).

Refunds relate only to the purchase made from Salaam Cola Malaysia. Billplz is the payment processor and does not decide product fulfilment outcomes. For delivery/quality issues, please contact us first so we can resolve it.

Order processing

• Orders are typically processed within 1–3 business days after successful payment.
• During promotions, public holidays, or high-demand periods, processing may take longer.

Delivery estimates

• Delivery times are shown at checkout (where available) and may vary by location.
• Delays can occur due to weather, customs, carrier disruptions, or remote areas.

Address accuracy

Please ensure your delivery address and contact number are correct. If an order is returned to us due to an incorrect address or failed delivery attempts, we may need to charge a re-delivery fee or refund excluding shipping costs (where permitted by law).

Tracking

If tracking is available for your shipment, we’ll provide tracking details once the order is dispatched.

What we collect

• Contact details (such as name, email, phone number) and delivery information (such as address).
• Order and transaction details (such as products purchased, order totals, and payment status).
• Technical data (such as device information, browser type, pages viewed, and approximate location) collected via cookies or similar technologies.
• Customer support communications you send to us.

How we use your information

• To process orders, deliver products, and provide customer support.
• To prevent fraud, secure transactions, and protect the Site.
• To improve our products, services, and website experience.
• To send updates or marketing communications where you have opted in (you can unsubscribe at any time).

Sharing & disclosure

We may share information with service providers strictly for operating the Site and fulfilling orders (e.g., payment processors such as Billplz, logistics partners, hosting providers). We may also disclose information if required by law or to protect our rights, users, and platform integrity.

Cookies

We use cookies and similar technologies to enable core site functionality, remember preferences, and analyze usage. You can manage cookies through your browser settings, but some features may not work properly if cookies are disabled.

Data security & retention

We take reasonable steps to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information only as long as needed for the purposes described above, unless a longer retention period is required by law.

Your rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or restriction of your personal information. To make a request, contact us via the Contact page.

Use of the Site

• You agree to use the Site lawfully and not misuse or interfere with its operation.
• You must not attempt to gain unauthorized access to accounts, systems, or data.

Orders

• All orders are subject to acceptance and availability.
• We may cancel an order if we cannot verify payment, suspect fraud, detect pricing/stock errors, or for other legitimate reasons.
• We reserve the right to limit quantities per order or per customer.

Pricing & availability

Prices, promotions, and product availability may change without notice. While we aim for accuracy, errors may occur. If we discover an error affecting your order, we may contact you to confirm, or we may cancel and refund the order.

Intellectual property

All content on the Site (including trademarks, logos, graphics, and text) is owned by or licensed to Salaam Cola Malaysia and is protected by applicable laws. You may not reproduce, distribute, or exploit content without prior written permission.

Disclaimers

The Site and its content are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim warranties of any kind. Nothing in these terms limits consumer rights that cannot be excluded under applicable law.

Limitation of liability

To the maximum extent permitted by law, Salaam Cola Malaysia will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Site or products.

Changes

We may update these policies from time to time. Changes take effect when posted on this page. Your continued use of the Site after changes are posted constitutes acceptance.